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| home > about us > policies and programs > returned goods policy |
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Returned Goods Policy
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| 1. |
Hedland and Flo-tech
We will only accept, for return and
credit, current standard catalog items which were purchased within a twelve month
period and are in resalable condition.
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| 2. |
Restocking Charge
The standard restocking charge,
without offsetting orders of equal or greater value of the returned goods is 25%. If an
offsetting order is placed, and the offsetting value is equal to or greater than the value
of the returned goods, then the restocking charge is 15%.
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| 3. |
Other Charges
Goods returned must be new, unused,
in their original containers and current as shown in the latest Hedland and Flo-tech catalogs. Charges for
updating and/or reconditioning will be deducted from the credit memo issued.
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| 4. |
Procedure: |
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4.1 |
Contact any inside sales department person for
initiating a Return Goods Authorization (RGA) Form giving the following information:
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a. |
product being returned along with serial number and/or manufacture date if available |
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b. |
reason for return |
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c. |
invoice number of purchased item(s) being returned |
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d. |
if an offsetting order is to be placed, reference the order number |
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4.2 |
The RGA must accompany the items returned.
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4.3 |
After inspecition of the items returned, a credit memo will be issued. |
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Note: All items returned for credit or repair must be
shipped prepaid.
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